Client onboarding, luxury consultation coordination, phone etiquette, and 5-star concierge service tailored for gentlemen's spa clientele.
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Business & Client Care
Professional Certificate in Spa Concierge and Client Co-Ordinator
Investment$1,800
Duration15 hours approximately (Monday includes 6 hours of theory & demonstrations)
DeliveryTheory, simulations, and front-of-house customer care practice
OutcomeAMG Professional Certificate in Spa Concierge and Client Co-Ordinator
Entry Level / PrerequisitesStudents need basic literacy and numeracy skills and must be over 18 years of age.
Course Overview
Course Details & Objectives
Train the face and voice of your luxury grooming establishment. This certificate teaches five-star hospitality protocols, discrete male client communication, high-value package scheduling, objection handling, and white-glove arrival and departure experiences.
Who This Course Is For
Front desk coordinators, receptionists, and aspiring spa concierges in high-end grooming facilities.
Curriculum Outline
What You Will Learn
Deliver seamless phone and digital greeting etiquette upholding luxury brand standards.
Coordinate intricate service schedules across multiple treatment rooms and therapists.
Handle client intake consultations, intake confidentiality, and special requests discreetly.
Upsell treatments, add-on experiences, and premium retail products gracefully.
Manage client feedback, delays, and service recovery with poise and professionalism.
Maintain front-of-house presentation, beverage service, and client comfort zones.
Ready to advance your grooming skills?
Contact our admissions team for course dates, kit options, and flexible schedules.
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